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14 Day Free Trial - Return Policy.
Money back guarantee on all SOQI Machines.

If you are not 100% satisfied for any reason, simply return the item for a money back guarantee (minus FedEx shipping charge), refunded to your credit card within 10 days of head office receiving the returned item.

The 14 day free trial begins on 
the day you receive your order.

1) Before 14 days is up, contact HTE head office to obtain a return authorization number (also known as an RP number), which you must write on the outside of the machine box, otherwise delivery will be refused.

FYI: HTE head office telephone number and address is printed on the paper invoice inside the package of the machine you ordered.

Los Angeles: 1 626 575 9969 or 1 800 292 6088
9am to 5pm - Mon to Fri.

2) All parts, accessories, manuals and promotional items must be returned, along with the SOQI machine placed in the original box it was delivered in. If these requirements are not met, a 15% restocking fee may be applied.

3) Ship the machine back via FedEx, UPS or the post office. Customer pays the return shipping charges.

HTE does not offer shipping labels unless the new machine is damaged or defective, in which case it will be immediately replaced, and a label issued for return.

4) Return the machine to HTE head office, located just outside Los Angeles.

Address: 2028 Santa Anita, Unit A, South El Monte, CA 91733

Common Question:

Is 14 days enough time to decide if the machine is of benefit?
The answer is a resounding yes.

a) If you are fit and healthy with no physical health challenges, the machines will enable you to remain in that state but enhance and sustain your energy and well-being. Benefits will not be so obvious.

- Athletes will notice the increased mental focus and breakdown of lactic acid using the Chi Machine.

- Anyone suffering with pain will quickly notice a difference using the FIR Dome.

- Nearly everyone notices a difference and health benefits very soon or within a few days. Benefits build and compound the more often you use the machines.

b) If you are combating specific health challenges, results/benefits/changes will normally be noticeable from the first session and accumulate over time with daily consistent use.

FYI - How many machines are returned on average?
The answer is around 1%, as the majority of customers are happy with the health benefits and results they experience.

Returns, Exchange or Repair
Detailed Instructions, including the SOQI Bed.