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Repair and Return Instructions

HTE Machines International.

Repair HTE machine

1) Email or telephone the appropriate number below, and ask for an Repair Authorization #.

2) It is helpful to include the original invoice number of your machine. If you no longer have the invoice number, telephone the head office you ordered it from and give them the approximate date you bought the machine.

3) Mail the machine to the appropriate address for repair / return.
You must write the repair authorization # on the outside of the box.
If you do not, there may be delays and a possible return of the package.

4) If machine is under warranty the repair is free of charge. Customer pays for shipping to repair center. HTE will pay return shipping. If machine is not under warranty, customer is required to pay for all shipping and repair fee.

All returned items for a SOQI Bed Set should be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that belong to the SOQI BED product. Please inspect and count each piece to the SOQI Bed when you receive your merchandise and keep all original packaging for return or exchange.

Additionally, HTE will assess a 30% restocking fee on any SOQI Bed return. Also, please be advised that the shipping and handling fee will not be refunded on any return.

International Repair or Return:

USA, Hawaii, Canada, Mexico:

Los Angeles, USA

Head Office USA:
Toll Free: 1 800 291 6088
Tel: (1) 626 575 9969
9am to 5pm - Mon to Fri.

Please contact Los Angeles above 
for authorization number.
must be shipped back to mainland.

Please contact Los Angeles 
for authorization number.

Repair Center Canada:
Zoom Zoom Storage
Attn: Kevin Yang
Room #B1070

800 Rodick Rd, Markham,
L6G1E4, B1070

Please contact Los Angeles
for authorization number.



, NZ, UK, Europe:
Product Repair Service.
HTE International head office in Taiwan has taken over warranty and repairs as of 1st February 2018.

Before you send in any product for repair, please email Taiwan to obtain a Repair Authorization Number and to confirm the repair center address.


1) For product that is under warranty, no repair fee is applied.
2) Customers need to pay the freight for shipping the products to the repair center.
3) HTE will cover the freight for returning the repaired product back to customers. 

For product that is out of warranty, a repair quote will be offered by the HTE Taiwan. Customers need to cover all the shipping fees.

5) Once the quote is confirmed and the payment is received, HTE in Taiwan will contact the repair center to go ahead with the repair.

Repair Center UK:
Attn: Kevin Brown

83 Derbyshire Lane, Sheffield,

If you have any problems, please CONTACT US

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          instructions HTE machines