4) If machine is under
warranty, repair is free of charge.
Customer pays for shipping to repair center - HTE
will pay return shipping.
If machine is not
under warranty, customer is required to pay for
shipping both ways plus the repair fee.
2 years on the Chi Machine.
1 year on the SOQI Bed, E-Power, ERE, Far Infrared
Dome, plus the Regular and Grande FIR Heating Pad.
Must be purchased at the same time as the
machine. Not recommended as the machines rarely
PLEASE NOTE THAT HEAD OFFICE
DOES NOT SELL PARTS.
RETURNS or EXCHANGE
14 DAY FREE TRIAL RETURN:
Any machine or product returned will receive a
full refund minus the shipping. Customer must
contact head office for a return number before
the end of the 14 day free trial period (read
repair instructions above).
30 DAY EXCHANGE:
Any machine that is found to be
defective beyond the 14 days of delivery
after purchase, but within 30 days of
delivery, may be returned for exchange.
Head office HTE will provide a return
GoGreen: Supplement products may
only be returned within 14 days if the
package is unopened.
Machines: All parts, manuals
and promotional items need to be returned along
with the machine placed in original box. If these
requirements are not met, a 15% restocking fee may
SOQI BED RETURN:
All returned items for a SOQI Bed
Set should be packed in the original, unmarked
packaging including any accessories, manuals,
documentation and registration that belong to
the SOQI BED product.
HTE head office may apply a 30%
restocking fee on any SOQI Bed return if items
returned are damaged or parts missing. Also,
please be advised that the shipping and handling
fee will not be refunded on
HTE is not responsible for any stolen
packages shipped either from or to head office.
International Repair or Return.
USA, Hawaii, Canada, Mexico.