14 Day FREE Trial - Return Policy
Money back guarantee on all products.
Sun Ancon Chi Machine, Far Infrared Hothouse
Electro Reflex Energizer, E-Power Machine.
You have 14 days free trial period from day of
delivery, to try any of the four machines. if you are
not 100% satisfied for any reason, simply return the
machine for a money back guarantee refund to your
credit card within 10 days of head office receiving
The only amount that will not be refunded is the
original delivery charge (UPS, Fedex, TNT).
The 14 day free trial begins
on the day you receive your order.
1) Is 14 days enough time to
decide if the machine is of benefit?
The answer is a resounding yes.
a) If you are fit and
healthy with no physical health challenges, the
machines will enable you to remain in that state and
enhance your energy and well-being. Benefits will
not be so obvious. Athletes however will notice the
increased mental focus and breakdown of lactic acid
using the Chi Machine.
b) If you are combating
specific health challenges, results/benefits/changes
will normally be noticeable from the first session
and accumulate over time and with daily consistent
2) How many
machines are returned on average?
The answer is around 1% as the majority of
customers are happy with the benefits they
there a restocking fee?
No, only on the SOQI Bed (see note below).
4) What about diet
supplements or face masks?
Return the unused product or the unopened package
and the refund will be adjusted accordingly.
Steps to return any product:
1) Contact HTE head office to obtain a
return authorization number - also known as an RP
number - which you must write on the outside
of the machine box. Telephone number and address is
on the invoice.
Los Angeles USA: 1 800 291
Toronto, Canada: 1 866 483 8888
Sydney, Australia: +61 (02) 9699 6649
2) Ship the machine back via
UPS/Fedex or the post office. You will have to pay
the shipping charges on the returned machine as head
office contracts with UPS/Fedex and pays them
directly, therefore head office cannot refund
charges for shipping to you.
3) Return the machine to the address
of the HTE head office it was shipped from - head
office address a is written on your invoice.
HTE Los Angeles, USA
HTE Toronto, Canada
HTE Sydney, Australia
or Munich, Germany logistics center, or Sheffield,
UK repair location - ask Sydney head office for
exact address and contact info.
All returned items for a SOQI Bed Set should be
packed in the original, unmarked packaging including
any accessories, manuals, documentation and
registration that belong to the SOQI BED product.
Please inspect and count each piece to the SOQI Bed
when you receive your merchandise and keep all
original packaging for return or exchange.
Additionally, HTE will assess a 30% restocking fee
on any SOQI Bed return. Also, please be advised that
the shipping and handling fee will not be refunded
for any return.
We do not recommend considering an extended warranty as
the machines very rarely break down and tend to
last for many years. If a machine you purchase
by chance does indeed stop working, contact HTE
head office and send the machine to them for repair.
- All products shipped from HTE head offices in Los
Angeles, Toronto, Sydney or Munich.